Yesterday we were supposed to fly from Spokane to Denver, and then Denver to Washington, D.C. Unfortunately our flight from Spokane was delayed almost two hours, meaning that we were going to miss our connection to D.C. Now surprisingly enough, despite the amount of flying that I've done, I've never missed a connection before. My bags have missed a connection. I've missed the first leg of a flight by sleeping in. I've even been bumped off the second leg of my flight before (three times for the same flight once), but this was new territory for me as I'd never had to be re-routed before.
I didn't pay that much) all I got was "Ummmm...there's not another flight tonight". It was kind of like dealing with a new form of artificial intelligence, only minus the whole intelligence part. Feeling concerned, I called the hotel we had stayed at the night before in Spokane and asked them to hold on to a room for us.
Once the San Francisco flight was out of the way, the airport agents got to work trying to resolve everybody's connection issues. As it was so eloquently pointed out by United's customer service line, there wasn't another flight to D.C. that night, so the agent re-booked our family onto the next days 8am flight. Without having to ask, we were offered $100 in food vouchers and a hotel room in Denver for the night. To be honest, this sounded like a better idea than our original plan which had us arriving in to D.C. at 1:30 in the morning. Once they finally got going on things, I was very happy with all that United did for us.
Although it was nice to make our connection, I felt pretty bad for all the people who had to wait an hour while we made our way from Spokane. I felt especially bad for the poor guy who had to share a row with Talon and I, as right up until the last moment he must have thought that he'd scored and empty row to himself. What I felt good about though, was the way that United handled the situation. While it was a little chaotic, I never worried too much that we'd be sleeping on a airport floor or anything like that. It would have been nice to get a little earlier communication, and being told to wait while they handled a different flight was a little bit annoying, but once United got around to taking care of us, I felt like I was in good hands. They got us to D.C., and they made sure that we gave the FBI the slip. What more can I ask for than that?